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Return Policy Return Policy

Introduction: Welcome to FreedomLINK+. We value your satisfaction and want to make your shopping experience as smooth as possible. This Return and Refund Policy outlines the terms and conditions for returning products purchased from our store. By making a purchase, you agree to adhere to this policy.

Eligibility for Returns:

  • Products may be eligible for return within 30 days from the date of purchase.
  • Products must be in their original condition with all tags and packaging intact.

Return Methods: To initiate a return, you can:

Refund Options:

  • Refunds will be issued in the same form as the original payment method.
  • A 20% restocking fee will apply to all returned orders. Shipping and Handling will not be returned.

Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to a defective product.
  • We recommend using UPS or FedEx to return your order and to insure your package.

Special Considerations for Different Product Categories:

  • Any radios purchased as the wrong band (UHF, VHF) can be exchanged for the correct band.  The customer is responsible for all shipping charges.

Processing Time:

  • Please allow 5-7 business days for us to process your return and issue a refund once we receive the returned product.

Contact Information: If you have any questions or need assistance with your return, please contact our customer support team:

Policy Changes: We reserve the right to make changes to this Return and Refund Policy. Any changes will be posted on our website with the updated effective date.

Thank you for choosing FreedomLINK+. We appreciate your business and strive to provide excellent customer service.